We're here to help you

Our Scottish Fuels teams are experiencing high call volumes and our domestic and commercial fuel deliveries are taking a little longer, but your local teams are working hard to deliver your fuel during this period.  The health of our customers and our 900 drivers is our key priority and we have instructed all drivers not to speak to customers and to keep a safe distance. We would like to thank all our customers for their patience during the COVID-19 period.

Domestic customers – if you’re looking to place an order why not use our order call back service. Give us your details and fuel order and we will call you back in 24 hours Monday to Friday.

If you have recently placed an order then why not use or order tracking service.  You will be taken to our parent company Certas website. Just enter your account and delivery reference. 

Farming and commercial customers - keep your business moving with fuel and lubricants from Certas Energy.

Commercial  -  getintouch@certasenergy.co.uk

Agriculture  -  getintouch@certasenergy.co.uk

Fuel Cards  -  fuelcardsupport@certasenergy.co.uk

Lubricants  -  celubes@certasenergy.co.uk

Marine  -  getintouch@certasenergy.co.uk

Aviation  -  getintouch@certasenergy.co.uk

National Accounts  -  nationalaccounts@certasenergy.co.uk



Contact us

Scottish Fuels are well known for excellent customer support and advice. If you need assistance with any of our products or services, call the Scottish Fuels support team on:

0345 300 8844

If you prefer to email us, please use the following email addresses:

For Your Home:

To enquire about a quote, order or delivery: SF.Info@certasenergy.co.uk

To pay a bill or discuss your direct debit with us: creditcontrol@certasenergy.co.uk

For Your Business:

Commercial: getintouch@certasenergy.co.uk

Agriculture: getintouch@certasenergy.co.uk

Fuel Cards: fuelcardsupport@certasenergy.co.uk

Lubricants: celubes@certasenergy.co.uk

Marine: getintouch@certasenergy.co.uk

Aviation: getintouch@certasenergy.co.uk

National Accounts: nationalaccounts@certasenergy.co.uk