With our Planned Delivery service, we automatically come and top you up when you need it. So, you don’t need to contact us to order or arrange a fuel delivery. The automatic deliveries are triggered by our predictive technology, which takes into consideration things like your usual consumption, ordering patterns and the weather.

We’ll send you price and delivery notifications in advance of delivering your fuel. We will also send you regular statements so you can keep track of your usage. It’s really easy to sign up, simply contact your local Scottish Fuels Team on 0345 300 8844.

You can also choose to pay for the fuel service in 12 easy monthly Direct Debits.

With PLANNED Pay Monthly, we automatically come and top you up when you need it. So you don’t need to contact us to order or arrange a fuel delivery. The automatic deliveries are triggered by our predictive technology, which takes into consideration things like your usual consumption, ordering patterns and the weather.

You’ll pay for the fuel service in 12 easy monthly Direct Debits

to cover the cost of your annual heating oil bill.

We’ll send you price and delivery notifications in advance of delivering your fuel. We will also send you regular statements so you can keep track of your usage.

It’s really easy to sign up, simply contact your local Scottish Fuels Team on 0345 300 8844.

With PREDICT Pay Monthly, you will receive helpful reminder alerts via email or SMS, three weeks before we think you are ready to top up your fuel. Just to make it easier to keep on top of things.

The helpful reminder alerts are triggered by our predictive technology, which takes into consideration things like your usual consumption, ordering patterns and the weather.

If you choose to top up your fuel, you can simply give your local team a call or place an order through your online account.

You’ll pay for the fuel service in 12 easy monthly Direct Debits.

We also send you regular statements so you can keep track of your usage.

It’s really easy to sign up, simply Contact your local Scottish Fuels team on 0345 300 8844.

You can contact your local Scottish Fuels team on 0345 300 8844 and they can get you set in no time. 

If you choose either our PLANNED Pay Monthly or PREDICT Pay Monthly, they will ask you a few questions to help to calculate your monthly Direct Debit charges. This involves estimating your expected annual fuel usage to ensure that they set up Direct Debit payments which are sufficient to cover your fuel usage for 12 months which means you are always paying the correct amount for your fuel.

Yes you can.

If you are on either our PLANNED Pay Monthly we will automatically schedule your fuel deliveries for when you need it most based on our predictive technology.  We send you notifications on price and delivery dates.  If these are not suitable you are able to call us to re-schedule or discuss price.

For customers with PREDICT Pay Monthly, we will send you helpful reminder alerts via text message or email when we think you are ready for your next top up.  However, you are still free to order at the time that suits you best, outside of your alert cycle.

Whilst we will do our best to ensure that your monthly charge covers your fuel usage, on occasion we may need to adjust your Direct Debit where your usage exceeds our initial estimate. 

In some cases where your final monthly payment will not cover your usage, we will request an additional payment at your anniversary month.  

We will provide a quarterly and annual statement and we will let you know in advance of any adjustments or additional payments owed.  

Your anniversary month is the month prior to setting up the Direct Debit. In other words, if your Direct Debit was set up in March, your anniversary month would be February of the following year.

Yes you can cancel at any time by giving us one months’ notice.  

If your account is not at zero at the time of cancellation, any money that you have paid for future services and fuel not yet provided will be refunded to you. If you owe us money, we will contact you to ask for payment to close the account.